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Legal

Cancellation Policy

Last updated: March 3, 2026

This policy outlines how cancellations and refunds are handled for bookings made through WeGoDive. Since we connect you directly with dive schools, cancellation terms may vary by provider.

01

General Cancellation Terms

WeGoDive acts as a booking platform connecting divers with dive schools. Each dive school sets its own cancellation and refund policy. When you complete a booking, the dive school's specific cancellation terms apply.

02

How to Cancel a Booking

  • Log in and navigate to your bookings.
  • Select the booking you wish to cancel and follow the cancellation steps.
  • Alternatively, contact the dive school directly using the details in your booking confirmation.
  • You may also reach us at support@wegodive.com for assistance.

03

Standard Cancellation Windows

While each school determines its own policy, common windows you may encounter:

  • More than 14 days before start date: Full refund (minus any processing fees)
  • 7–14 days before start date: Partial refund (typically 50%)
  • Less than 7 days before start date: No refund in most cases
  • No-show: No refund

Always check the specific terms shown during checkout — they override these general guidelines.

04

WeGoDive Booking Deposit

When you book through WeGoDive, a booking deposit (typically up to 15% of the total dive price) is charged as our service fee. Here's how deposit refunds work:

  • More than 14 days before start date: Deposit fully refundable
  • 7–14 days before start date: Deposit refundable at 50%
  • Less than 7 days before start date: Deposit non-refundable
  • School-initiated cancellation: Deposit fully refunded

Approved refunds are processed to your original payment method within 5–10 business days. See our Refund Policy for full details.

05

Cancellations by Dive Schools

If a dive school cancels your booking (e.g. due to weather, safety concerns, or insufficient participants):

  • You will receive a full refund.
  • The school may offer to reschedule at no additional cost.
  • WeGoDive will assist in coordinating refunds or alternative arrangements.

06

Force Majeure

Neither WeGoDive nor dive schools shall be liable for cancellations caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, or severe weather. In such cases, we will work with the school to offer rescheduling or credit where possible.

07

Disputes

If you disagree with a cancellation decision or refund amount, contact us at support@wegodive.com. We will review your case and mediate with the dive school to reach a fair resolution.

08

Contact